General Inquiries:

Phone:       214.231.3747

 

Need a product you're not finding?

Contact:    Carlos Navarro

Email:       cnavarro@boblillypromo.com

Phone:     214.231.3740

 
 

Frequently Asked Questions


 When will my order be delivered?

You can expect your order to deliver 7 - 14 days after purchase.  An exception to this would be if an item is temporarily out-of-stock or backordered.  In this case delivery times will vary.

How will I know if my order was properly entered?

All completed orders will receive an email confirmation within 24 hours of order placement.

I need to cancel my order - what do I do?

Please contact Bob Lilly Customer Service within 1 hour during normal business hours (8:00am - 5:00pm) Monday - Friday.  After hours or on the weekend, please send an email to customer support at cottonbowlsupport@boblillypromo.com.

Return and Refund Policy

Bob Lilly Promotions offers a refund and exchange policy for any orders that are produced incorrectly, defective or has sizing issues. If an order is defective or produced incorrectly BLP will replace or correct the order immediately. Please contact BLP with any issues regarding product(s) that may need to be returned within 5 days of receipt of your order. The user/recipient of the web order will contact BLP customer service via email for merchandise return instructions and to obtain a “Return Authorization Number” prior to returning any merchandise. If your order is defective upon arrival, please reach out to BLP within 24 hours of receipt at cottonbowlsupport@boblillypromo.com. Such items must be returned in original packaging and in the same condition you received it. Please have your receipt available. BLP will not accept any merchandise returns without a “Return Authorization Number”.

Who do I contact if I have a question?

For specific product information or with any questions regarding access or how to use the Online Store, please contact Bob Lilly Customer Support at customerservice@boblillypromo.com.

*** Please note that all shipments made by UPS/FedEx to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS/FedEx marks the order as delivered.